Effective Date: 15 July 2026
Who we are
ChqPlz is a business-to-business (B2B) platform created by tradies. It enables Australian tradies and service businesses to anonymously share payment experiences and access publicly available insolvency information to help make more informed business decisions.
Overview
This Privacy Policy explains how we collect, use, disclose and protect personal information when you use the ChqPlz mobile app or website.
By using the Service, you agree to the practices described in this policy.
Information We Collect
1. Identity & Contact Information
- Name
- Business name
- Phone number
- Email address
2. Report Information
- Job address
- Customer phone number
- Any details included in a Report
3. Device & Usage Information
- IP address
- Device type, OS version
- App activity logs
- Crash reports
- Analytics data
4. Location Information (If Enabled)
- Approximate or precise location used for map features
- You can disable location access at any time in your device settings.
How We Use Your Information
- To publish and display Reports to other users.
- To operate, maintain and improve the Service.
- To communicate with you about Reports, account issues, updates, and legal notices.
- To detect, prevent and investigate fraud, misuse or security issues.
- To support app functionality such as maps, payments, and notifications.
Anonymous Community Reporting
ChqPlz operates as an anonymous community reporting platform. Its purpose is to allow businesses to share payment experiences with other businesses while protecting the identity of the reporting user.
Reporter Confidentiality
Reporter identities are never disclosed to other users. Reports are displayed anonymously. Users may view the reported address and customer phone number (where applicable), however the identity of the reporting business always remains confidential.
Third‑Party Services
To operate the ChqPlz mobile app, we use third‑party services that may collect information as part of their functionality. These providers handle data according to their own privacy policies.
Hosting & Infrastructure
- Amazon Web Services (AWS) or equivalent cloud hosting Used for secure storage, database operations, and app infrastructure.
Analytics
- Google Analytics / Firebase Analytics Used to understand app performance, crashes, and usage patterns.
Maps
- Google Maps SDK (Android)
- Apple Maps / MapKit (iOS) Used to display job addresses and map locations.
Push Notifications
- Firebase Cloud Messaging (Android)
- Apple Push Notification Service (iOS)
These services may receive device identifiers to deliver notifications.
Disclosure of Information
We may disclose personal information to:
- Other users (anonymous Report information only — reporter identity is never disclosed).
- Service providers who assist in operating the platform
- Legal advisors
- Government authorities where required by law
We do not sell personal information.
Security & Retention
We use industry-standard technical and organisational security measures to protect personal information. We retain information only as long as necessary to operate the Service, resolve disputes, enforce agreements, and comply with legal obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
You may also close your account at any time by contacting us.
To make a request, contact us at: support@chqplz.com.au
User Submitted Information
Reports published within ChqPlz are submitted by users based on their own business experiences. While ChqPlz has moderation processes in place, we do not guarantee the accuracy or completeness of user-submitted information. Users should exercise their own judgement when making business decisions.
Cookies & Tracking
The website uses cookies and analytics tools to operate and improve the Service. The mobile apps may use equivalent tracking technologies for analytics and crash reporting.
Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app, website, or email.